Robert Dyas

A well-known retailer of houseware, garden essentials, consumer electronics and DIY products, Robert Dyas is a popular high street name across the South of England - that prides itself in customer service excellence, a rich retail history and a comprehensive product range.

History

An immigrant from County Meath in Ireland, Robert Dyas paved his way to the retail industry in 1872 – when he opened his own retail store using a £5 inheritance. He sold items made from iron, which were appropriate for domestic use.

Robert’s dedication to his business assured that he continued to deliver only the finest products and that his customers could rely on the best advice and services – which remains part of the company ethos to this day.

In the 19^th century, the store started expanding across London and the South East, with a total of 18 stores that were established before Robert passed away. By the time he died, his family was left with a thriving and successful retail chain.

Just like any other business, Robert Dyas faced major problems before it reached the dizzy heights of success that it enjoys today. World War I and the Wall Street Crash greatly affected the company’s operations – leading to the loss of 18 stores, their head office and the Robert Dyas warehouse in The Blitz. In 1997, the company also fell victim to a fire which affected the company’s distribution centre.

Despite these setbacks the company continued, with the business under different owners. In 2009, it was owned by Lloyds Banking Group (with a 40% stake) and fellow majority owner, Allied Irish Bank after a £30m debt-for-equity swap.

Theo Paphitis Retail Group

Theo Paphitis is an entrepreneur and former Dragon’s Den investor who owns a number of retail businesses, including the lingerie chain, Boux Avenue and stationery items store, Ryman Stationery.

In 2012, the entrepreneur bought Robert Dyas in a deal worth £10m. The company has grown to become a highly successful modern retailer, with a reputation for quality and affordable kitchenware, houseware and DIY products, among others.

Customer Service

With over 95 stores ranging from 1,250 to 9,000 sq. ft., modern day Robert Dyas provides an extensive selection of high quality products across the South of England. Customer Service remains a top priority.

A customer-oriented retailer, Robert Dyas makes sure that their customers are prioritised – which explains the 24 hours a day,7 days a week online store that can be accessed from anywhere in the UK. Together with its 1,300 employees, the company aims to provide exemplary services that customers have come to rely on.

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A truly people oriented establishment, the company also reaches out to the wider community – Robert Dyas annually holds and sponsors events that help to raise money for environmental causes and other charity fundraisers, such as the popular Red Nose Day. A biennial event, Red Nose Day is operated by British charity, Comic Relief. For the 2017 event, Robert Dyas sold pens that featured Red Nose characters. These raised an incredible £652,130.

Today, the company enjoys over £150 million in sales and continues to thrive in the industry, with its reliable products and personable service.

Robert Dyas ensures that their stores are fitted with second-to-none fixtures and shop fittings as part of their unfaltering commitment to unprecedented customer service. KAS Shopfittings is delighted to have supplied this reputable brand with our quality products. For enquiries about our range, please phone us on 01793 754230.